Refund Policy :
By purchasing one or more Services from Airbyte Host, you declare that you have read,
understood and agree to be bound by this Refund Policy. The latest version of our Refund Policy
is always available on the Airbyte Host website. It is essential that you read All the Policy
Pages prior to purchasing any Service(s) from Airbyte Host.
The 7 day money back guarantee is only applicable for first-time signups, a valid reason
required. and Second time and subsequent sign-ups are not eligible for the same. For instance, if
you’ve had an account with us before, cancelled and signed up again, you will not be eligible for
a refund or if you have opened a second account with us the refund amount may .
● For every services renewals due invoice will be generated before 14 days from your due
date,Its your Responsibility to do the Payment in time to avoid any service
suspension/termination.Every Service will be suspended on 1st day from the due date
and terminated on 5th day from the due date.Incase if your service got terminated
because of your Payment issue We are not responsible for any files/contents inside your
Hosting Plan.As it your whole responsibility to do the Payment in time.
● Late Fee of 20% Will be added to your invoice incase if you didn’t made the payment
before the Suspension.The late fee should be paid by you to get your service
● The cron timing will be on 12:00 AM As per the IST Its the cron time the invoice
generation,Service Cancellation,Suspension,Termination,Late Fee Addition will be Done
● If paying via credit card, debit card, net banking, PayPal the account will be setup
immediately once the payment is confirmed. If you are paying By UPI/NEFT/IMPS We
will activate the order once we confirmed the Payment
● The 7 day money back guarantee is only applicable for first-time signups, a valid reason
required. and Second time and subsequent sign-ups are not eligible for the same. For
instance, if you’ve had an account with us before, cancelled and signed up again, you will
not be eligible for a refund or if you have opened a second account with us the refund
amount may .
● Refund is not applicable on Domain registration/transfer/renewal, VPS & Dedicated
Server,,Dedicated IP, WHMCS License, Blesta License, and other addons we provide
The modifications done in pricing pattern or policy by the software license company will
take effect immediately on Airbyte Host clients.
● The money back guarantee is provided on Shared/Reseller/Master/Alpha Reseller
● No refund will be made if your Service(s) are suspended or terminated for cause.
● The refund will not cover any kind of taxes, setup fees, refund processing fee, postal
charges or any kind of payment processing charges or bank fee(s). There will be no
refunds issued in case the web hosting account was involved in violation of our terms of
service or any kind of illegal or system resources over-usages or after 7 days period or
beyond coverage of our refund policy as noted here.
● If the web hosting service includes a free domain name, and you cancel the web hosting
service, the domain charges (standard rate as per website) would be deducted from the
refund amount. If the refund amount is less than the domain name price, you will have to
pay the difference or forfeit the domain. The ownership of the domain will remain with
Airbyte Host if you fail to pay the difference amount.
● Transfer fees would be applicable, if you wish to transfer the free domain name to some
other provider. Without transfer fees the domain will not be released.
● One free WHMCS Starter or Blesta license is included in reseller hosting plan*. WHMCS
starter license allows you to manage upto 250 clients. You can upgrade the WHMCS
license from us by paying the appropriate license cost. If the reseller hosting plan is
canceled within the first 7 days then WHMCS Starter (10$) or Blesta license (7$) cost will
be deducted from the refund amount.
● We do offer free account migration If we had worked on your Account migration Incase of
Service cancellation within the first 7 days.There will be in Charge of 10$ Deducted from
the Refund Amount.
● The payments made through UPI/NEFT/IMPS To our Bank Directly are non-refundable.
Refunds will be added as credit to the hosting account.
● The refund request placed after 7 days will not be processed and you will not be eligible
for any refund.
● The cancellation request should be sent through the client area .
● After sending the cancellation request, required then Our team will validate the Request
after it would take 7 to 15 Business days to complete the refund process.
● Unpaid invoices may result in the suspension or termination of your web hosting
account. Your suspended account will only be restored after clearing the outstanding
invoice after which you will be able to access your data
● If your account gets terminated, the data residing on it won’t be restored and will be
treated as a new account. If you fail to renew your subscription on time you will be
charged on your invoice.
● We will not activate new orders or activate new packages for customers who have an
outstanding balance on their account.
● Every Services will be suspended on the next day of your due date and terminated on the
5th day from your service due date.So its your responsibility to Do payment in time to
avoid any service suspension/termination
Your hosting account at Airbyte Host can get terminated due to the following
● You decide to discontinue At any point of time, during your subscription, if you no more
want to continue with our services and want to place a cancellation request with
immediate termination, your hosting account will be suspended right away and will be
terminated within 24 hours.
● Cancellation upon expiration If you place a cancellation request to discontinue our
services after your subscription expires, your hosting account will be suspended at the
end of the subscription and will be terminated within 24 hours (after the expiration date).
● • You did not renew In case you fail to renew your hosting account on the due date, your
hosting account will be suspended on the 5th day from your service due date and will be
terminated within the 5th day (from your service due date).
● You violate our Terms of service If you violate our terms of service during your
subscription period at Airbyte Host it will result in immediate account suspension
and termination. As soon as we’ve been notified about the violation of service, we would
usually take instant action.
● Potential fraud We have an anti-fraud system that monitors all the orders as soon as they
are placed. During such an occurrence, we will carry out a verification process manually.
In this process, if we ask for certain information and it is not provided the account
suspension and termination will be done immediately.
● A Dispute or ChargeBack During the violation of our Terms of Service, we would initially
suspend and give a 7 days timeframe to resolve the concern with Airbyte Host
before the termination occurs. If still, it remains unsolved termination of your hosting
account will take place.
Note: It is advised to maintain a back-up copy of your hosting account to avoid losing your data
because of the termination. All your files will be deleted from the server, once your hosting
account is terminated and Airbyte Host shall not be liable for the same.